Frequently Asked Questions

Everything you need to know about learning Quran online with JoinQuran.

Getting Started

How do I start learning Quran online with JoinQuran?
Getting started is easy. Simply sign up for a free 3-day trial through our contact page. We will assign a certified tutor for a one-on-one assessment and begin classes at a time convenient for you. No commitment required for the trial period.
Do you offer a free trial class?
Yes, we offer a free 3-day trial period with no obligation. This allows you to experience our teaching method, meet your tutor, and see if JoinQuran is the right fit for you or your child before committing.
Do I need prior experience to join?
No, our classes suit complete beginners as well as intermediate learners. We assess your current level and tailor the curriculum accordingly.
How do I sign up?
Register through our website contact form or WhatsApp. Choose your preferred plan, and we will confirm your booking and assign a tutor within a few hours.
Is there an age limit for participants?
No strict age limit. We teach students from age 4-5 through to adults, with curriculum adapted to each age group.

Courses & Learning

What courses do you offer?
We offer Nazra-e-Quran (Quran Reading), Hifz-e-Quran (Quran Memorization), Tajweed Classes (pronunciation rules), Quran Translation (word-by-word meaning in English and Urdu), and basic Islamic teachings. All courses are tailored to the student's age and learning level.
What types of class schedules are available?
We offer flexible plans: 3 days/week, 4 days/week, or 5 days/week depending on your preference. All plans include one-on-one sessions with a dedicated tutor.
How long is each class session?
Each session is 25–30 minutes per student daily (1-on-1 private lesson). For family packages, each child receives their own dedicated 25–30 minutes per student daily with certified tutors.
Can I take more than one class per day?
Yes, you may book multiple sessions per day if slots are available.
How long does it take to complete a course?
Nazra (Quran Reading) typically takes 6-12 months depending on prior knowledge. Hifz (Memorization) duration varies based on dedication and daily practice. Tajweed and Translation courses are typically 3-6 months per level.
Will I receive course materials?
Yes, materials are shared before or during class. Most classes include all necessary learning resources.
Can I get a certificate after completing a course?
Yes, a certificate of completion is provided where applicable upon finishing the course.
Do you teach children and adults?
Yes, we teach students of all ages. Our curriculum is adapted to suit children (starting from age 4-5) as well as adults, with separate teaching approaches for different age groups.

Tutors & Teaching Method

What qualifications do your tutors have?
Our tutors are Hafiz-e-Quran (have memorized the entire Quran), university graduates in Islamic Studies, well-trained in online teaching, and fluent in English, Arabic, and Urdu. They undergo rigorous training and refresher courses to maintain high standards.
Can I choose my teacher?
Yes, you may request a specific teacher if they are available. Otherwise, we assign the most suitable tutor based on your learning needs.
How are the classes conducted online?
Classes are conducted one-on-one via video conferencing. Each session is live with your personal tutor. You need a stable internet connection, a computer or tablet, and a quiet learning environment.
Are the classes live or recorded?
Classes are live with real-time interaction. Recordings may be available depending on class policy.
Will I get individual attention?
Yes, our one-on-one class format ensures personal guidance and attention throughout every session.
Is homework given?
Optional exercises may be assigned to reinforce learning between sessions.

Fees & Payment

How much do the classes cost?
Our 1-on-1 classes start from £30 (UK) / $40 (USA) / $50 AUD/CAD (Australia & Canada) per month for Plan A (5–6 days/week), and £20 (UK) / $30 (USA) / $40 AUD/CAD for Plan B (2–3 days/week). All sessions are 25–30 minutes per student daily with a 3-day free trial.
What is the family package pricing?
Family packages for 2 or more siblings include a 10% discount on Plan A (5–6 days/week): £25 / mo per student (UK), $35 / mo per student (USA), or $45 AUD/CAD / mo per student (Australia & Canada). Each sibling receives their own private 25–30 minutes per student daily.
Do I have to pay the full amount upfront?
Yes, full payment is required to confirm your booking. We currently do not offer installment payments.
What payment methods do you accept?
We accept major online payment options. Bank transfer may be available in some regions.
Do you offer refunds?
Refund policies depend on how far in advance you cancel. Contact our support team for details on your specific situation.
Do you provide invoices?
Yes, invoices are provided after payment for your records and expense claims.
Are there discounts for returning students or large families?
Yes, loyalty discounts for returning students and discounts for larger family packs are available. Contact us for group or corporate pricing.

Scheduling & Attendance

What are the class timings and schedule?
Classes are available 6 days a week (Sunday off). You can choose a time that suits you with flexible scheduling. Sessions last 25–30 minutes per student daily. We accommodate multiple global time zones for students worldwide.
What happens if I miss a class?
Missed single sessions cannot usually be refunded, but we may be able to reschedule subject to availability.
Can I reschedule a class?
Yes, rescheduling is possible subject to availability of slots.
Do you run classes on weekends?
Yes, weekend classes may be available depending on tutor schedules.
Can I pause my package?
Pausing is allowed only in special circumstances. Contact support to discuss your situation.

Technical Requirements

What platform do you use for classes?
We use Microsoft Teams for live video sessions. You will receive a joining link via email after booking confirmation.
Do I need special software or equipment?
You need a device (computer, tablet, or smartphone) with a stable internet connection. A webcam and microphone are recommended for the best learning experience.
What if I have technical issues during class?
Contact support immediately for help. You may rejoin the session or request a reschedule if needed.
Can I record the sessions?
Recording depends on class policy. Some sessions may be recorded for revision purposes.

Policies & Support

How do I contact support?
Use our website contact form, email us at onlinequran50@gmail.com, or reach out via WhatsApp at +46764305834.
What is the cancellation policy?
Cancel within the allowed window for refund eligibility. No long-term contract is required — you can cancel without penalty if done within policy limits.
Can I upgrade or change my package?
Yes, upgrades are allowed if slots are available. Contact us to adjust your plan.
Can I gift a class to someone else?
Yes, you can purchase classes as gifts for family and friends.
How do I submit a testimonial or review?
Submit your review through our website. We welcome feedback from all our students.

Still have questions?

We are here to help. Contact us directly and we will get back to you.

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